Our products are ready to ship, and we dispatch your order within the next 24 hours on business days, without any additional manufacturing or preparation time. After dispatch, estimated delivery is 2 to 5 business days to major cities and 5 to 10 business days to municipalities and rural areas. Check our Shipping Policy.

The available options for your address in Colombia are shown at checkout. Check the dispatch and delivery times in our Shipping Policy.

The cost is calculated at checkout based on your address and the products. The free shipping rate from $500,000 COP is available for eligible products in the general catalog. Furniture has rates calculated by the carrier and may incur an additional cost on orders that include it. Review the final amount before paying.

Not at the moment. RTA furniture includes simple instructions and basic tools for easy assembly 🛠️.

They are handmade by artisans using natural materials such as cotton, jute, and rattan. Each piece carries tradition, sustainability, and a unique human touch 🌿.

Yes 🌍. Natural fibers, low-impact processes, and collaboration with artisan communities. Buying at Simsashop means supporting conscious consumption.

Not at the moment, as the products are imported from India. We are working to expand this option in the future.

Most arrive ready to use. Some RTA furniture includes instructions and basic tools 🛠️.

• Gently vacuum rugs and mats
• Clean rattan furniture with a dry or slightly damp cloth
• Avoid prolonged exposure to direct sunlight
• Use natural cleaning products whenever possible

Contact us anytime for assistance with caring for your piece 🌱.

If you receive a broken, damaged, or defective product, contact us with photos and videos as evidence. Based on the evidence, we can replace your item. Our team is committed to serving you.

Our Returns and Exchanges Policy provides a period of 14 calendar days for returns due to dissatisfaction, subject to the terms and exclusions stated therein. Check that policy to learn about exchanges, withdrawal, and warranty. Contact us by email or WhatsApp before returning the product.

Credit cards, debit cards, PSE, bank transfers, and cash on delivery in Bogotá (if applicable). You can also pay in installments depending on your bank.

Yes, visit our showroom at Calle 52 No. 25-44, Bogotá. It will be a pleasure to assist you!

Write to us at gisell.heano@simsashop.com or via WhatsApp at +57 313 800 0011. Always happy to help!