Privacy policy

1. Introduction

At Simsashop.com, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the Colombian Habeas Data Law (Ley 1581 de 2012) and related regulations.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: name, identification number, billing and shipping address, email, phone number, and payment details.
  • Non-Personal Information: IP address, device type, browser data, and browsing behavior on our website.
  • Transactional Data: purchase history, order details, and customer service interactions.

3. How We Use Your Information

Your information may be used for the following purposes:

  • To process and deliver your orders.
  • To provide customer support and respond to inquiries.
  • To send order confirmations, updates, and shipping notifications.
  • To improve our website, services, and customer experience.
  • To send promotional offers, newsletters, or marketing communications (only with your consent).
  • To comply with legal and regulatory requirements in Colombia.

4. Sharing Your Information

  • We do not sell or rent your personal data.
  • Your information may be shared only with trusted third parties necessary to provide our services, including:
    • Payment processors (to complete transactions securely).
    • Shipping carriers (to deliver your orders).
    • IT service providers (to maintain and secure our website).
  • Any third parties receiving your data are required to handle it in compliance with Colombian data protection laws.

5. Data Retention

  • Personal data will be retained for as long as necessary to fulfill the purposes outlined in this policy.
  • Customers may request the correction, update, or deletion of their data at any time, in accordance with Law 1581 of 2012.

6. Data Security

  • We use SSL encryption, secure servers, and restricted employee access to safeguard your personal data.
  • While we take all reasonable precautions, no transmission over the Internet can be guaranteed 100% secure.

7. Your Rights

Under Colombian law, you have the following rights:

  • To access your personal information.
  • To request correction or deletion of your data.
  • To revoke your consent for data processing.
  • To file complaints with the Superintendencia de Industria y Comercio (SIC) if you believe your rights have been violated.

8. Cookies & Tracking

  • Our website uses cookies to enhance browsing, personalize content, analyze traffic, and remember user preferences.
  • Non-essential cookies (e.g., for marketing and analytics) are only used with your consent.
  • For more details, see our Cookie Preferences Policy.

9. Minors

  • Simsashop.com does not knowingly collect personal data from individuals under 18 years old.
  • If we discover such data has been collected, it will be deleted immediately.

10. Updates to This Policy

  • Simsashop.com reserves the right to update this Privacy Policy at any time.
  • Changes will take effect immediately upon publication on our website.

11. Contact Information

For questions, requests, or complaints regarding your personal data, please contact our Colombian support team:

📧 info@simsashop.com
📞 +57 (3138000011– Colombia office line)
⏰ Service Hours: Monday–Friday, 9:00 a.m. – 6:00 p.m.

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